Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather information you supply willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We primarily use your information to complete floral orders and deliver excellent customer support. This covers processing orders, coordinating deliveries, crafting custom arrangements per your specifications, and communicating about your service needs.

We also leverage data to enhance our services and website experience, helping us identify which corporate floral offerings are most beneficial to our clients and how best to serve the business community in United Kingdom

Information Sharing and Disclosure

Timber Relay Studio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and apply appropriate technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.

Although we employ robust security measures, no online transmission method is completely foolproof. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on relevant laws, you may access, rectify, delete, or limit how your information is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Cookies and Website Tracking

Our site employs cookies and analogous technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.

You can manage cookie settings via your browser preferences. However, turning off certain cookies may impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only Timber Relay Studio and our site. We are not accountable for the privacy practices of third-party sites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date shown at the top of this policy.

We invite you to review this policy from time to time so you remain aware of how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.